These are the most frequently asked questions.
If you have a question that isn't addressed on this page, contact the TRC Transport team at firstname.lastname@example.org or by private message on Facebook @taranakipublictransport.
If you would like to speak to someone you can contact the team on 0800 BEE TRC (8am - 4pm weekdays only).
WHY DO I NEED A BEE CARD?/CAN I CONTINUE TO USE MY SMART CARD?
The current Smart Cards are running on old technology and need to be upgraded. Smart Cards will no longer work once we move to the Bee Card system.
HOW MUCH WILL A BEE CARD COST?
Bee Cards will be free until 31 October 2020. From 1 November 2020 there will be a $5.00 charge to purchase a card. Passengers will also need to top-up a minimum of $5.00 to use their new Bee Card.
WILL I STILL BE ABLE TO PAY BY CASH?
Yes. Cash fares will still be available but paying by cash is more expensive. The Bee Card will save you money.
WHAT HAPPENS IF I DON’T GET A BEE CARD?
Cash fares will still be available but SuperGold Card holders and WITT students must have a Bee Card with their concession loaded to get free travel, otherwise they will be charged an adult fare.
WHAT IF I STILL HAVE FUNDS ON MY SMART CARD WHEN WE SWITCH TO BEE CARD?
Balance transfers from Smart Cards to a Bee Card are only available from 5 October - 31 October.
Passengers will need to visit a customer service point and complete an application form. Balance transfers can only be made to a registered card. There will be no cost for a balance transfer.
We are encouraging our passengers to use up their balances over the next few weeks where possible to reduce the number of balance transfer requests we receive as these are a very manual process and not instantaneous.
DOES EVERYONE NEED THEIR OWN CARD?
Yes, every passenger should have their own Bee Card. However, they can pay for another passenger by talking to the bus driver. If they have a concession loaded on their Bee Card it will only apply to them (the cardholder) and not the person they are paying for. Children under 5 years of age do not need a Bee Card.
WILL TRANSFERRING STILL BE THE SAME?
Yes, passengers need to tag on and off each bus and as long as they transfer within the 1 hour window, there will be no extra charge.
HOW DO I TOP UP?
Passengers can top-up online at BeeCard.co.nz,(external link) at a customer service point or on the bus. On bus top-ups will be phased out in future. Passengers will need a credit or debit card to top-up online. The minimum top-up is $5.00.
I JUST TOPPED UP. WHY CAN’T I SEE MY NEW BALANCE?
Balances will show as pending until the passenger tags onto the bus.
WHAT HAPPENS IF I FORGET TO TAG OFF?
Passengers may be charged a default (higher) fare.
To get a concession the passenger first needs to register their Bee Card at www.beecard.co.nz(external link).
- Child and SuperGold Card Concessions can be loaded automatically online
- For other concessions the passenger will need to visit a customer service point and complete an application form.
- Once the concession is loaded onto their card, they won’t need to show the driver ID. Just tag on and off, and the system will recognise their concession discount.
From the 19th October our 40-trip passes will be discontinued but the SAME discount will be available using your Bee Card. This means instead of having to buy 40 trips upfront, you will be able to top-up your card with any amount and still receive the same reduced fares.
CAN I STILL TRAVEL FOR FREE (SUPERGOLD CARDS HOLDERS AND WITT STUDENTS)?
Yes. BUT to do so passengers will need to get themselves a Bee Card and have their concession loaded onto the card.
- For SuperGold Card holders this will be done automatically when they order their card online.
- WITT will be done in conjunction with WITT, more details will be available closer to the time.
DO I HAVE TO REGISTER MY BEE CARD ONLINE?
No. However, there are benefits for passengers who register their Bee Card, including being able to top-up online, loading concessions, linking and managing multiple cards, and protecting balances if a card is lost or stolen.
CAN I USE ONE EMAIL ADDRESS FOR MULTIPLE BEE CARDS?
The Bee Card doesn’t allow for the same email address for more than one account, but it does allow up to 100 cards to be linked to the same account.
Once the passenger has created an account at www.BeeCard.co.nz(external link) they can select 'Register card to account' and enter the Bee Card number of the additional card.
Once the Bee Card number is entered, the card name will have the account holders name as a default. To change these details, select 'Manage Card' then 'Edit Card Holder' and enter the name and DOB of the person the card is being assigned to.