Why do I need an ID card? How do I use my ID card when travelling? Can my carer or anyone else use my card for trips to get my groceries etc?
Why do I need an ID card?
The Total Mobility personal ID card is proof that you are an eligible user, and is used by the driver to verify your entitlement to subsidized travel.
How do I use my ID card when travelling?
- Before your trip commences show your TM card to the driver for checking and validating.
- If for any reason you do not present your TM card to the driver on getting into the vehicle, you will have to pay the full fare (for example, if you left your TM card at home or have lost it). Claims for refunds for the subsidized fare will not be accepted by the Council.
- Pay your portion of the fare to the driver at the end of the trip. The remainder is paid by the Taranaki Regional Council.
Can my carer or anyone else use my ID card for trips to get my groceries, etc?
No, unless you are with them in the vehicle for the entire journey — the personal ID card is issued to you and you only.