Join Total Mobility

Anyone living in the Taranaki region and with an impairment that affects their ability to use public transport can apply to join the Total Mobility Scheme.

An eligible person must have an impairment that prevents them from undertaking any one or more of the following components of a public transport journey on public passenger transport, (in Taranaki that is a bus journey), unaccompanied and without assistance, in a safe and dignified manner:

• Getting to and from the nearest bus stop.
• Standing and waiting for the transport (where there is no seat),
• Getting on or off the bus.
• Handling money or a bus ticket.
• Riding securely on the bus.
• Travelling without getting confused or anxious.
• Travelling on an accessible bus if available. 

An impairment can be permanent or temporary (six months or more). 

You will need to undergo an assessment to confirm your eligibility for the scheme. 

How do I join?

To join the scheme, you will need to book an appointment with an assessment facilitator or complete an application form and provide a recent photo for your personal ID card. 

*Please ensure that all sections of the application are completed, a photo is supplied, and payment has been made to avoid processing delays. Non-payment or incomplete applications are unable to be processed.

Assessments carried out by an assessment facilitator: 

Assessment facilitators can complete the full application process on site, including taking a photo for your ID card, complete the eligibility assessment and accept payment. (Please note - If you are assessed by Your Way Kia Roha, you will have to pay the application and assessment fee directly to the Taranaki Regional Council. Further details are below)

Taranaki Disability Information Centre - Phone: 06 759 0019

• Onsite appointments available
• Cost of an assessment is $17
• Payment is accepted onsite

Your Way Kia Roha – Phone: 0800 758 700 or email: referrals@yourwaykiaroha.nz

• Onsite and in home appointments available
• Cost of an assessment is $17
• Payment is to be made directly to the Taranaki Regional Council using the account details below

Assessments carried out by your doctor, nurse or specialist:

• Download and print a copy of the Total Mobility application form from the Taranaki Regional Council website here.(external link)
• Complete sections A and B
• Ask your doctor, nurse or specialist to confirm your eligibility by completing Section C of the application.
• Submit the completed form and a named photograph along with the $5 application fee payment to:  

Email: transport@trc.govt.nz

• Attach digital photo and scanned application

Post: 

Total Mobility
Taranaki Regional Council
Private Bag 713
Stratford 4352

Payment details: 

BNZ

Taranaki Regional Council

02-0756-0040555-00

Please include YOUR NAME and TOTAL MOBILITY in the reference details.

By using your Total Mobility card, you agree to the terms and conditions of use. A copy of the client terms and conditions can be found on the Taranaki Regional Council website here.(external link) 

What happens after my assessment? 

Your application will be reviewed by the Taranaki Regional Council to determine your eligibility.

If your application is complete and approved, your new Total Mobility card will be sent by post.

Please allow up to 10 working days for delivery as it is distributed from Auckland.

If your application is declined, you will receive a letter to notify you of the reason.