General queries

What is Total Mobility? How does it assist? What is not covered by the scheme?

What is Total Mobility

Total Mobility is a nationwide scheme aimed to assist people with impairments to become more mobile and active in the community. This help is given in the form of subsidized door-to-door taxis or companion driving services. This reduces taxi fares for people with an impairment that may prevent them from using public transport in a safe and dignified manner. In the absence of train or ferry services in Taranaki ‘public transport’ refers to bus transport only.

How does the scheme assist people with disabilities to participate in community life?

Wherever you need to go — to appointments, the shops, to work or to visit a friend, Total Mobility makes it easier for you to participate in your community. It does this by subsidising taxi fares through a voucher system, saving you up to half the cost of a normal fare.

A photo ID card and a book of vouchers are issued to each Total Mobility user, and one voucher is redeemed at the completion of each one-way trip, with you paying the remaining portion of each fare. The current maximum subsidy is $20 (50% of a $40 fare).

What is not covered by the scheme?

Total Mobility is not intended to be a substitute for transport services that are the responsibility of:

  • Other government agencies such as the Ministry of Education, which is responsible for all school-related travel.
  • Rest home-providers, or be used by the rest home to provide transport for organised activities.
  • While your vouchers can be used to get you to and from work, any travel during the course of your work is the responsibility of your employer and vouchers cannot be used.

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